RETURN & REFUND POLICY
Return & Refund Policy
We want our return and refund process to be easy to understand. Please review the following conditions before requesting a return.
14-Day Return Period
You may request an eligible return within 14 days after your order has been delivered.
To qualify for a return, the item must generally:
- Be unused
- Remain unopened where applicable
- Be in the same condition in which it was received
- Include the original packaging
- Be accompanied by valid proof of purchase or an order number
Because skincare and cosmetic products involve hygiene and product-safety considerations, opened or used products normally cannot be returned unless they were received damaged, defective, or incorrect.
How to Request a Return
Before returning any product, please contact us at:
Your message should include:
- Your order number
- The product you wish to return
- The reason for the return
- Clear photographs if the item is damaged, defective, or incorrect
We will review your request and provide return instructions if the item qualifies.
Please do not send products back before receiving return instructions, and do not send products directly to the manufacturer.
Return Shipping Costs
If the return is requested because you changed your mind or for another reason that was not caused by an error on our part, you will be responsible for the return shipping cost.
If you received a damaged, defective, or incorrect product, please contact us with your order details and supporting photographs.
Once the issue has been reviewed and confirmed, we will provide an appropriate resolution without charging you an additional product cost.
Restocking Fee
We do not charge a restocking fee for eligible returns.
Refunds
After your returned item arrives, it will be inspected to determine whether it meets the return requirements.
We will notify you by email once the review has been completed.
If approved, your refund will be issued to your original payment method within 10 business days.
Your bank, card issuer, or payment provider may require additional time before the refund appears in your account.
If more than 15 business days have passed after receiving confirmation that your refund was approved, please contact:
Exchanges
We do not currently offer direct product exchanges.
If you would like a different product, please complete the applicable return process first. After the return is approved, you may place a separate order for the product you want.
Damaged, Defective, Incorrect, or Missing Items
Please inspect your package after delivery.
If your order contains a damaged or defective product, an incorrect product, or a missing item, contact us as soon as possible.
Send your order number along with photographs or other information that clearly shows the issue.
We will review the information and provide an appropriate solution.
Order Cancellation
If you need to cancel an order, please contact us immediately at:
Orders can only be cancelled while they have not entered fulfillment and have not been shipped.
After an order has been dispatched, cancellation is no longer possible and the applicable return procedure will apply.
Contact
For return, refund, cancellation, or damaged-item questions:
Email: support@skinybeauty.shop