Frequently Asked Questions
What types of products do you sell?
Our online store offers a focused range of skincare products intended to complement everyday skincare routines.
Depending on current availability, our collection may include facial cleansing products, exfoliating products, and products designed for targeted skincare needs.
Please review each product page for information relating to that specific product.
How long does it take to process an order?
Orders are generally processed and prepared for shipment within 5 business days.
Business days are Monday through Friday and exclude public holidays.
How long will delivery take?
After your order has been shipped, estimated delivery normally takes approximately 10–20 business days.
Actual delivery times may vary depending on the destination, carrier operations, customs procedures, weather, and other logistics-related factors.
Please review our Shipping Policy for additional information.
What are your shipping fees?
Our standard shipping rates are:
Orders of $39 USD or more: Free standard shipping.
Orders below $39 USD: $5.99 USD standard shipping.
Your applicable shipping charge will also be displayed during checkout before you place your order.
How do I track my package?
After your order has been dispatched, you will normally receive a shipping confirmation email containing tracking information.
Tracking details may require some time to become active after the parcel has been transferred to the carrier.
Can I change my shipping address after ordering?
If you entered an incorrect address, contact us as soon as possible at:
We can generally only request an address change before the order enters fulfillment or has been shipped.
Once the package has already been dispatched, an address change cannot be guaranteed.
Can I cancel my order?
Please contact us as soon as possible at:
An order can only be cancelled if it has not entered fulfillment and has not yet been shipped.
After shipment, the order can no longer be cancelled and our normal return conditions will apply.
What is your return period?
Eligible items may be returned when a return request is made within 14 days after delivery.
Products must satisfy the conditions described in our Return & Refund Policy.
For hygiene and product-safety reasons, skincare and cosmetic products that have already been opened or used generally cannot be returned unless they arrived damaged, defective, or incorrect.
Please contact us before sending any product back.
Do you charge a restocking fee?
No.
We do not charge a restocking fee for eligible returns.
Who pays for return shipping?
If you are returning an eligible product because you changed your mind or for another reason not caused by an error on our part, you are responsible for the return shipping cost.
For damaged, defective, or incorrect items, contact us first so we can review the issue.
How long does a refund take?
After a returned product is received and inspected, we will notify you regarding the status of your refund.
Approved refunds are normally issued to the original payment method within 10 business days after approval.
Your payment provider may need additional time to post the funds.
If more than 15 business days have passed since we confirmed your refund and you still have not received it, contact:
Do you offer exchanges?
We do not currently provide direct exchanges.
If you want another product, complete the applicable return process first and place a new order after your return has been approved.
What should I do if my order arrives damaged or incorrect?
Contact us at:
Please include:
- Your order number
- A brief description of the problem
- Clear photographs showing the damaged, defective, incorrect, or missing item where applicable
We will review the information and provide an appropriate resolution.
What payment methods can I use?
Available payment methods are displayed securely during checkout.
The payment options shown to you may vary based on your location and the payment services available at the time of your purchase.
Is my payment information secure?
Payment details are processed using the payment options made available through checkout.
For your security, do not send complete credit card information to us by email.
Will I receive an order confirmation?
After successfully submitting an order, you should receive an order confirmation using the email address provided during checkout.
A separate shipping confirmation is normally sent after the order has been dispatched.
Do you ship internationally?
We ship to destinations supported by our available logistics providers.
Shipping availability for a specific location will normally be shown during checkout.
International shipments may also be subject to local customs procedures or import requirements.
How can I contact customer support?
For product, order, shipping, return, refund, payment, or other store-related questions, please email:
If your question concerns an existing order, please include your order number.